[MULTI] Gritware Mouse Tracks 2009 v7.2.2 Enterprise Edition *BEAN* | 43.2 MB.

 Mouse Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of PC's, related peripherals, software media, software licensing, documentation, purchasing and help desk tickets.

Mouse Tracks has many built in reports to help you manage your environment. You will have the information to perform hardware and software audits, know when it's time to replace aging equipment, see where IT dollars are being spent, monitor your technicians' time, and much more.

Mouse Tracks is a must have tool for IT Managers and their staff.

Help Desk
Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Mouse Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. You can also link help desk tickets to computers, peripherals and software products. This allows you to maintain a problem history for your Mouse Tracks Inventory. Depending on the user license you purchase for Mouse Tracks, you may have multiple technicians using this feature.

Knowledge Base
Mouse Tracks includes a powerful knowledge base that compliments the help desk. Knowledge base articles can be created from scratch, or built based upon exiting help desk requests. Through day-to-day use of the help desk, you can easily create a custom knowledge base that is tailored to your unique environment. If you use the Mouse Tracks Web Add-On your end-users and technicians can search the knowledge base through their web browsers. When a technician creates a knowledge base article, he may choose whether or not end-users (as opposed to technicians) may view the article.

OS: Windows All
Language: English
Homepage: http://www.gritware.com/