Service Management For Dummies
Publisher: For Dummies | ISBN: 0470440589 | edition 2009 | PDF | 339 pages | 3,4 mb

What if technology was designed to serve the business — every time? That's service management! Done properly, it can make everybody happy — the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices.


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