The program is designed to automate processes, relationships with customers. PGCSoft CRM Express Professional helps to organize the effective work of sales, marketing, service at all stages of interaction with customers.

Common features of the program CRM Express Professional:

1. Manage customer base, a detailed description of each client and contact person, the dynamics of change in the state of relations withcustomers, the ability to quickly enter and access to customer information;
2. Managing contacts with clients, account history of contacts with clients, registering clients' needs, rapid transfer of information between departments, planning contacts;
3. Planning and control activities, coordination of work in time, the system of reminders and issuing assignments;
4. Managing business processes to work with clients, the establishment of regulations to work with clients and patterns of action types, sales, service complaints;
5. Sales management, creation of technology sales of various product groups, managing the stages and phases of the sale, the creation of standard templates of action, the mechanism of the preparation of commercial offers that mechanism operational management and analysis of the sales cycle - "hopper" of sales;
6. Integration with financial and accounting software allows you to create a unified information space to work with clients;
7. Marketing Management - segmenting customers, manage marketing companies, evaluating the effectiveness of advertising and marketing campaigns;
8. Questioning - gathering information about customers, products, competitors, regions. Analysis of questionnaires;
9. Telemarketing - providing mass of outgoing calls from a given scenario, customers call, contact and registration forms;

10. Service and warranty service. Accounting for goods in services: by serial number, date and type of service, management service addressescustomers, management service order treatment;
11. Multivariate analysis of sales, ABC's sales analysis, analysis of work with clients, the performance of employees, analysis of client base;
12. Knowledge base for sales, products, competitors, service, structuring of information, search by keyword, quick access to information;
13. Privacy policy, setting user access rights to information, providing the user access only to information on its customers;
14. Facilitating the implementation of routine operations, integration with e-mail, report preparation, assistant commissioning newcustomers, find clients twins, batch-processing clients, filters.
15. And much more ......

 

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