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Zoho ManageEngine ServiceDesk Plus Enterprise Edition v7.6 | 50.4 MB
ServiceDesk Plus is a complete web-based, ITIL-Ready service desk solution with integrated asset management.It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point.ServiceDesk Plus provides all that you need to have a full-fledged IT help desk and a productive help desk staff.The ITIL Ready Service Management Solution that comes ready for ITIL - Includes Incident Management, Problem Management, Change Management and CMDB.Ready for any enterprise that has implemented or is planning to implement effective and efficient best practices. Includes all features from Standard and Professional editions.
Key Features:-
· Help Desk
· Self-Service Portal
· Knowledge Base
· Service Level Agreements
· IT Asset & Inventory Management
· Software License Tracking
· Purchase Order Tracking
· Contract Management
· Product Catalog
· OpManager Integration
· Help Desk Reports
· Inventory Reports
AdventNet ManageEngine ServiceDesk Plus Enterprise 7.5 | 43,1 MB
ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point.
It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.
* Helpdesk – Create and manage requests from multiple sites, automatic dispatch of requests to appropriate category, subcategory and items using Business Rules, prioritize your request and define the resolution time through Service Level Agreement, assign the request to a request owner or a group, improve the quality of support offered through user satisfaction surveys.
* Self-Service Portal - Enable login for users with Active Directory and Windows synchronization using SSO, provide a knowledge base for the users to search for available solutions and submit their trouble ticket, help the users to check their request status and minimize the incoming call volume from the users.
* Knowledge Base - Create a web-based knowledge-base system which helps technicians in searching the troubleshooting docs for a faster request-resolution. It helps the users to search the answers for their incidents or queries from the self-service portal before raising a request and thus reduces the inflow of incoming requests.
* SLA Management - Define your SLA and set different escalation levels for the SLA violations to meet a proper SLA compliance. This helps in giving the solution to a request within the defined resolution time and improving the customer satisfaction.
* HelpDesk Reports - Get your helpdesk statistics reports based on the Request-status, SLA-violation and many more from the list of default reports or by creating your own custom reports. Get a consolidated view on what is happening with your helpdesk on a single report-view using the New Flash Reports.
It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.
* Helpdesk – Create and manage requests from multiple sites, automatic dispatch of requests to appropriate category, subcategory and items using Business Rules, prioritize your request and define the resolution time through Service Level Agreement, assign the request to a request owner or a group, improve the quality of support offered through user satisfaction surveys.
* Self-Service Portal - Enable login for users with Active Directory and Windows synchronization using SSO, provide a knowledge base for the users to search for available solutions and submit their trouble ticket, help the users to check their request status and minimize the incoming call volume from the users.
* Knowledge Base - Create a web-based knowledge-base system which helps technicians in searching the troubleshooting docs for a faster request-resolution. It helps the users to search the answers for their incidents or queries from the self-service portal before raising a request and thus reduces the inflow of incoming requests.
* SLA Management - Define your SLA and set different escalation levels for the SLA violations to meet a proper SLA compliance. This helps in giving the solution to a request within the defined resolution time and improving the customer satisfaction.
* HelpDesk Reports - Get your helpdesk statistics reports based on the Request-status, SLA-violation and many more from the list of default reports or by creating your own custom reports. Get a consolidated view on what is happening with your helpdesk on a single report-view using the New Flash Reports.