In a global market economy, a viable business cannot be locked into a single form or function anymore. Rather, success is contingent upon a self-renewing capacity to spontaneously create structures, functions, and processes responsive to a fluctuating business landscape. Now in its third edition, Systems Thinking synthesizes systems theory and interactive design, providing an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity.

Bridging the gap between theory and practice, this strikingly original analysis of the complex dynamics of high-risk fields demonstrates that teamwork is more important than technical prowess in averting disasters. Thinking through Crisis narrates critical incidents from initiation to resolution in five elegantly constructed case studies: the USS Greenville collision, the Hillsborough football crush, the American Airline flight 587 in-flight breakup, the Bristol Hospital pediatric fatalities, and the US Airways flight 1549 Hudson River landing. Drawing on a variety of theoretical and real-world perspectives, this vivid, well-documented book provides innovative ways to understand risk management, develop new models of crisis decision making, enhance socially responsible leadership, and encourage deep questioning of the behavior of individuals and groups in complex systems. Its insights will resonate with professionals in a wide range of fields and with a general audience interested in understanding crises in complex systems.

about the Course We Live in a Complex World with Diverse People, Firms, and governments Whose behaviors aggregate to Produce novel, Unexpected Phenomena. We see political uprisings, market crashes, and a never ending array of social trends. How do We make sense of IT? Models. Evidence shows that people who think with models consistently outperform those who don't. And, moreover People Who Think with lots of models outperform People Who Only use one.